Frequently asked questions
Which types of commercial register extract are available?
Available types include current, historical and chronological commercial register extracts. Availability depends on the register entry.
How long does delivery take?
PDF extracts: usually within 1–15 minutes after acceptance of the complete order during our service hours (Monday–Friday 09:00–18:00, Saturday 09:00–15:00, German local time). Outside these hours, processing starts in the next service period. Without a valid request for early performance, processing starts no earlier than the end of the withdrawal period. We confirm the processing start when accepting your order. Official certification: usually 2–4 weeks; apostilles: usually 6 weeks, in each case after acceptance of the complete documents. Postal transit time is additional. Legalisation: processing time on request. Availability and processing by public authorities may delay delivery; these are estimates, not guaranteed deadlines.
How up to date is the register information?
Register information is obtained from the responsible register court and reflects the latest published information.
Can I order without an HRB or HRA number?
Yes. You can order without a register number if you know the company name and registered office.
What are the latest published annual accounts?
These are the company’s most recently published annual accounts under the applicable statutory disclosure requirements.
How is the extract delivered?
PDF extracts are delivered by email. Certified extracts and apostilles are sent by post.
What happens to the information I provide?
Your information is used solely to process your order and is not shared with unauthorised third parties.
Is a refund available if no result is found?
Refunds are issued only under the applicable terms and only where no register information could be found.
How can I contact you?
You can contact us using the contact details provided on this website.